FAQ

Q1: Do you offer free shipping?
Yes! All orders within the United States qualify for free standard shipping.

Q2: How long does it take to process my order?
Orders are processed within 3–4 business days.

Q3: How long will delivery take?
Standard shipping takes 5–6 business days. Delivery times may vary slightly depending on location.

Q4: Do you ship internationally?
No. We currently only ship within the United States.

Q5: Can I return a product?
Yes. Eligible products may be returned within 7 days of receipt. Items must be unopened and unused.

Q6: How do I return a product?
Contact us at contact@homelle.store or call 251-655-2227. Our team will provide detailed return instructions.

Q7: When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Q8: What if I receive a defective or wrong item?
Contact us immediately. We will provide instructions for returning the item or sending a replacement at no additional cost.

Q9: Can I exchange a product?
We do not offer direct exchanges. To exchange, return the original item for a refund and place a new order.

Q10: How can I contact customer support?

• Phone: 251-655-2227

• Email: contact@homelle.store

• Address: 2042 Ernest St, Jacksonville, FL 32204, United States