Return & Refund Policy
Effective Date: December 25, 2025
We want you to be fully satisfied with your purchase from Print Wise by Homelle. Please read our detailed return and refund policy to understand your rights and responsibilities.
1. Return Window
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You may return eligible products within 7 days of receiving your order.
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Requests for returns must be submitted by contacting contact@homelle.store or calling 251-655-2227.
2. Return Eligibility
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Products must be in original, unopened, and unused condition.
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Damaged, used, or opened items are not eligible for a refund.
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Only items purchased directly from homelle.store are eligible; items from third-party sellers are excluded.
3. Return Process
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Contact our customer support with your order number and reason for return.
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Our team will provide instructions for returning your item(s).
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Ship the item(s) back within 10 days of initiating the return.
4. Refund Process
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Once the returned items are received and inspected, refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method.
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Customers will receive confirmation via email once the refund is completed.
5. Exchanges
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We do not offer direct exchanges.
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If you wish to exchange a product, please return the original item for a refund and place a new order.
6. Damaged or Incorrect Items
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If you receive a defective or incorrect item, contact us immediately at contact@homelle.store or 251-655-2227.
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We will provide instructions for a return or replacement at no additional cost.
7. Shipping Costs for Returns
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Customers are responsible for shipping costs unless the item is defective or incorrectly shipped.
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We recommend using a trackable shipping method for returns to ensure the package reaches us safely.
8. Contact Information
For any questions about returns or refunds, please contact:
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Phone: 251-655-2227
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Email: contact@homelle.store
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Address: 2042 Ernest St, Jacksonville, FL 32204, United States